Feedback

We at Thai Pan aim to bring all of our customers the very best value for money, services and food around Teesside. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Food beautiful as always

Sam, 03 Aug 2019

  Reply : Thank you Sam

Food was excellent as always but not quite as described on the menu. Chicken in Oyster Sauce came with no broccoli as described but plenty of mushrooms and ginger. Bit of a shame as I don't like either. Thai Special Curry was lovely

Helen, 26 Jul 2019

  Reply : Sorry Helen. There is no broccoli in the oyster sauce dish. This was a error on the web menu which has now been corrected. Please accept our apologies.

Very tasty food, we keep going back

Joanne, 06 Jul 2019

  Reply : Thank you Joanne for your continued support.

Lovely food

Helen, 05 Jul 2019

  Reply : Thank you Helen

Exceptional food & service

Valerie, 23 Jun 2019

  Reply : Thank you Valerie.

Our first experience of placing our order online and we found it easy and would recommend this method of ordering. We were very pleased with the order process and our food. We collected the order ourselves and it was ready at the stated time.

Julie, 21 Jun 2019

  Reply : Thank you Julie. We like your review and you saved 10% by ordering online. We look forward to seeing you again.

An hour seemed a long time but it arrived literally on the second the timer ran out!!!!!

Tim, 15 Jun 2019

  Reply : Thanks for the review Tim. It was a busy Saturday night!

Never been disappointed (except when the other people took over for a while) and used this takeaway for years, must be over 13 years?

Joyce, 08 Jun 2019

  Reply : Thank you Joyce. We promise not to leave again!

Superb as always

Liam Robinson, 27 Apr 2019

Pleased food is back to its original high standard

Joanne, 27 Apr 2019

  Reply : Thank you Joanne. Yes the original team have returned. We started Thai Pan from scratch 15 years ago, decided to lease it out in October 2018. We soon realised this was not a good move following reviews from our loyal customers. From March 2019 we have returned, as Take That put it, ‘we are back for good ‘. Thank you again for your continued support.

Gorgeous food

Joanne, 27 Apr 2019

Most reliable and consistent takeaway in the town!

David, 18 Apr 2019

Great customer service very polite staff on front of house great food glad it's back under original management

Alan, 14 Apr 2019

Best takeaway in hartlepool, always piping hot,best flavoured food *****

Mick, 06 Apr 2019

Excellent

Tony, 30 Mar 2019

Great food as always and cooked to perfection. Wouldn’t go anywhere else for Thai food in Hartlepool.

Shaun, 22 Mar 2019

Havnt had for 6 months as food was uncooked and service was really poor now back to original quality with original owners I've had it twice in a week

Jess, 22 Mar 2019

always lovely

Sharon, 22 Mar 2019

Cheers - cracking service

Gary,

I have been coming to ThaiPan for over 10 years, You in one night for me have destroyed what was the best takeaway in Hartlepool. Its like your trying to cook up the great food from a recipe list and your totally screwing it up. Not the same taste, not even close! I AM HONESTLY ABSOLOUTLY GUTTED you have done this!!!!!!!!!!!!!!!!!!!!

Craig,

  Reply : Hi craig, sorry to read your comments. I am the owner of Thai Pan who has cooked for you over the last 15 years. We made a mistake by leasing out the business in October 2018. His food was not up to standard. The good news is that the original team is returning back to the Thai Pan on 15 March 2019. We look forward to seeing you again. Regards Orasa.

Amazing food as always

Natalie,

Been took over by new management not nice at all food came was cold very small portions and hot and spicy beef has changed dramatically will not be going back

Davey,

My favourite takeway in the town, but it's a shame you've removed squid rings from the menu, and the tempura was considerably nicer battered as apposed to breaded.

Michael,

The chips seemed very standard not chunky as ordered. The meal was very watery have you changed recipe or chef?

Joe,

Hi - we have been ordering from the Thai Pan for several years now and have always found the food and service outstanding. Our delivery driver mentioned to us a few weeks ago that the takeaway was under new management and that there would be some changes. That week, I had added a request on my online order (Just Eat) asking for no chicken in the Pad Thai. I usually add a request like this most weeks and it has always been read and changed for me, which as a non-meat eater I really appreciated. That week the request was ignored which was really disappointing as the pad Thai arrived with chicken in it. This week, my Thai Green prawn curry is really watery. It doesn't look like the changes are positive ones to me, unfortunately. Please try to delivery the same quality and service that the old owners did, or I know we won't be ordering from you as much. Just a plea from a slightly disappointed loyal customer. Please don't change! Thank you :)

Kate Dickinson,

Chicken satay tasted bad, ribs looked raw so didn’t eat, toast was black did not eat, no dips with starters as advertised, spring rolls tough, £7 dish did not turn up and main meals where bland, delivery was very late.

Loraine,