Feedback

We at Thai Pan aim to bring all of our customers the very best value for money, services and food around Teesside. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Never been disappointed (except when the other people took over for a while) and used this takeaway for years, must be over 13 years?

Joyce, 08 Jun 2019

  Reply : Thank you Joyce. We promise not to leave again!

Superb as always

Liam Robinson, 27 Apr 2019

Pleased food is back to its original high standard

Joanne, 27 Apr 2019

  Reply : Thank you Joanne. Yes the original team have returned. We started Thai Pan from scratch 15 years ago, decided to lease it out in October 2018. We soon realised this was not a good move following reviews from our loyal customers. From March 2019 we have returned, as Take That put it, ‘we are back for good ‘. Thank you again for your continued support.

Gorgeous food

Joanne, 27 Apr 2019

Most reliable and consistent takeaway in the town!

David, 18 Apr 2019

Great customer service very polite staff on front of house great food glad it's back under original management

Alan, 14 Apr 2019

Best takeaway in hartlepool, always piping hot,best flavoured food *****

Mick, 06 Apr 2019

Excellent

Tony, 30 Mar 2019

Great food as always and cooked to perfection. Wouldn’t go anywhere else for Thai food in Hartlepool.

Shaun, 22 Mar 2019

Havnt had for 6 months as food was uncooked and service was really poor now back to original quality with original owners I've had it twice in a week

Jess, 22 Mar 2019

always lovely

Sharon, 22 Mar 2019

Cheers - cracking service

Gary, 18 Jan 2019

I have been coming to ThaiPan for over 10 years, You in one night for me have destroyed what was the best takeaway in Hartlepool. Its like your trying to cook up the great food from a recipe list and your totally screwing it up. Not the same taste, not even close! I AM HONESTLY ABSOLOUTLY GUTTED you have done this!!!!!!!!!!!!!!!!!!!!

Craig, 03 Jan 2019

  Reply : Hi craig, sorry to read your comments. I am the owner of Thai Pan who has cooked for you over the last 15 years. We made a mistake by leasing out the business in October 2018. His food was not up to standard. The good news is that the original team is returning back to the Thai Pan on 15 March 2019. We look forward to seeing you again. Regards Orasa.

Amazing food as always

Natalie, 31 Dec 2018

Been took over by new management not nice at all food came was cold very small portions and hot and spicy beef has changed dramatically will not be going back

Davey, 23 Dec 2018

My favourite takeway in the town, but it's a shame you've removed squid rings from the menu, and the tempura was considerably nicer battered as apposed to breaded.

Michael, 12 Dec 2018

The chips seemed very standard not chunky as ordered. The meal was very watery have you changed recipe or chef?

Joe, 07 Dec 2018

Hi - we have been ordering from the Thai Pan for several years now and have always found the food and service outstanding. Our delivery driver mentioned to us a few weeks ago that the takeaway was under new management and that there would be some changes. That week, I had added a request on my online order (Just Eat) asking for no chicken in the Pad Thai. I usually add a request like this most weeks and it has always been read and changed for me, which as a non-meat eater I really appreciated. That week the request was ignored which was really disappointing as the pad Thai arrived with chicken in it. This week, my Thai Green prawn curry is really watery. It doesn't look like the changes are positive ones to me, unfortunately. Please try to delivery the same quality and service that the old owners did, or I know we won't be ordering from you as much. Just a plea from a slightly disappointed loyal customer. Please don't change! Thank you :)

Kate Dickinson, 24 Nov 2018

Chicken satay tasted bad, ribs looked raw so didn’t eat, toast was black did not eat, no dips with starters as advertised, spring rolls tough, £7 dish did not turn up and main meals where bland, delivery was very late.

Loraine, 17 Nov 2018

Order arrived After 2 hours, Thai pan did offer to refund but we decided to wait which isn’t great when you have ordered at 6:30 and are still waiting at 8:40 and just want your food. We ordered food for children too and anyone with children will know that hungry children are not happy!! So the food arrived eventually and was ok certainly not up to the standard we have previously had. I have ordered choo chee prawns for years and tonights was completely different from what i have had previously had , disappointed I think is the only word I can use for tonight’s experience.

Donna, 17 Nov 2018

Terrible delivery service tonight....2 hours...my advice COLLECT!!!!

Donna, 17 Nov 2018

Worst food ever!! Chips never turned up! Noodles and chicken swimming in grease the whole meal was truly revolting!! Son couldn’t eat the chicken as he said it tasted like fish! Never use again!! So disappointed

Corinne, 16 Nov 2018

Chips were raw. Egg fried rice and pad Thai were undercooked. Curry was like water.

Stephanie Moore, 11 Nov 2018

Really enjoy this restaurant marvellous food at very Reasonable price

Valerie, 05 Oct 2018

Always top notch

Neville, 28 Sep 2018

Love your food. I recommend to everyone.

Rachel, 22 Sep 2018