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We at Thai Pan aim to bring all of our customers the very best value for money, services and food around Teesside. Give us feedback.
Value for Money
Food beautiful as always
Reply : Thank you Sam
Food was excellent as always but
not quite as described on the
menu. Chicken in Oyster Sauce
came with no broccoli as
described but plenty of mushrooms
and ginger. Bit of a shame as I
don't like either. Thai Special
Curry was lovely
Reply : Sorry Helen. There is no broccoli in the oyster sauce dish. This was a error on the web menu which has now been corrected. Please accept our apologies.
Very tasty food, we keep going
Reply : Thank you Joanne for your continued support.
Reply : Thank you Helen
Exceptional food & service
Reply : Thank you Valerie.
Our first experience of placing
our order online and we found it
easy and would recommend this
method of ordering. We were very
pleased with the order process
and our food. We collected the
order ourselves and it was ready
at the stated time.
Reply : Thank you Julie. We like your review and you saved 10% by ordering online. We look forward to seeing you again.
An hour seemed a long time but it
arrived literally on the second
the timer ran out!!!!!
Reply : Thanks for the review Tim. It was a busy Saturday night!
Never been disappointed (except
when the other people took over
for a while) and used this
takeaway for years, must be over
Reply : Thank you Joyce. We promise not to leave again!
Superb as always
Pleased food is back to its
original high standard
Reply : Thank you Joanne. Yes the original team have returned. We started Thai Pan from scratch 15 years ago, decided to lease it out in October 2018. We soon realised this was not a good move following reviews from our loyal customers. From March 2019 we have returned, as Take That put it, ‘we are back for good ‘. Thank you again for your continued support.
Most reliable and consistent
takeaway in the town!
Great customer service very
polite staff on front of house
great food glad it's back under
Best takeaway in hartlepool,
always piping hot,best flavoured
Great food as always and cooked
to perfection. Wouldn’t go
anywhere else for Thai food in
Havnt had for 6 months as food
was uncooked and service was
really poor now back to original
quality with original owners I've
had it twice in a week
Cheers - cracking service
I have been coming to ThaiPan for
over 10 years, You in one night
for me have destroyed what was
the best takeaway in Hartlepool.
Its like your trying to cook up
the great food from a recipe list
and your totally screwing it up.
Not the same taste, not even
I AM HONESTLY ABSOLOUTLY GUTTED
you have done
Reply : Hi craig, sorry to read your comments. I am the owner of Thai Pan who has cooked for you over the last 15 years. We made a mistake by leasing out the business in October 2018. His food was not up to standard. The good news is that the original team is returning back to the Thai Pan on 15 March 2019. We look forward to seeing you again. Regards Orasa.
Amazing food as always
Been took over by new management
not nice at all food came was
cold very small portions and hot
and spicy beef has changed
dramatically will not be going
My favourite takeway in the town,
but it's a shame you've removed
squid rings from the menu, and
the tempura was considerably
nicer battered as apposed to
The chips seemed very standard
not chunky as ordered. The meal
was very watery have you changed
recipe or chef?
Hi - we have been ordering from
the Thai Pan for several years
now and have always found the
food and service outstanding. Our
delivery driver mentioned to us a
few weeks ago that the takeaway
was under new management and that
there would be some changes. That
week, I had added a request on my
online order (Just Eat) asking
for no chicken in the Pad Thai. I
usually add a request like this
most weeks and it has always been
read and changed for me, which as
a non-meat eater I really
appreciated. That week the
request was ignored which was
really disappointing as the pad
Thai arrived with chicken in it.
This week, my Thai Green prawn
curry is really watery. It
doesn't look like the changes are
positive ones to me,
unfortunately. Please try to
delivery the same quality and
service that the old owners did,
or I know we won't be ordering
from you as much. Just a plea
from a slightly disappointed
loyal customer. Please don't
change! Thank you :)
Chicken satay tasted bad, ribs
looked raw so didn’t eat, toast
was black did not eat, no dips
with starters as advertised,
spring rolls tough, £7 dish did
not turn up and main meals where
bland, delivery was very late.